{"xsrfToken":"a496cea4a5daf133c8231a5be68378b2c80829e6_lout","branding":{"id":"3","key":"asm","name":"Archy support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1b1742","headerLinkHoverBGColor":"#1b1742","headerBadgeColor":"#1b1742"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#34b9fe","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5e82401c-9360-4a42-8bf6-e7e69a145f98/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZTVjMTE2NC00Yzk2LTRmZjMtYjdhNy03YTVjNWFiYzQxZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlODI0MDFjLTkzNjAtNGE0Mi04YmY2LWU3ZTY5YTE0NWY5OCI6WyJyZWFkIl19LCJleHAiOjE3NDUxMDkyOTEsIm5iZiI6MTc0NTEwODY5MX0.rwYQyYCoi5lvITISnB_xgeBwBmAItGC2JMGjmraFY0Y&client=8e5c1164-4c96-4ff3-b7a7-7a5c5abc41f8&height=300&mode=fit","bannerMediaApiFileId":"5e82401c-9360-4a42-8bf6-e7e69a145f98","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"asm","projectId":10020,"serviceDeskId":3,"name":"Archy support","description":"<p>Welcome! We manage Archy support ! <br> You can raise a request for Architech Service Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"34","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[11],"key":""},{"id":"36","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"35","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"38","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"39","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"40","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[11],"key":""},{"id":"33","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"41","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"42","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"44","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"45","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"46","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"}],"orderMapping":{"11":[33,34,35,36,38,39,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"01bf55f9-7c3b-34e4-b19d-eaddb68d6d52","appLinkName":"System Confluence","appLinkUrl":"https://architechcro.atlassian.net/wiki","spaceKey":"ASM","spaceName":"Architech Service Management","spaceUrl":"https://architechcro.atlassian.net/wiki/spaces/ASM","isServer":false},"labels":[],"projectKey":"ASM","serviceDeskId":3,"kbLinkDomainURLs":["https://architechcro.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZTVjMTE2NC00Yzk2LTRmZjMtYjdhNy03YTVjNWFiYzQxZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMDk4OTEsIm5iZiI6MTc0NTEwODY5MX0.LS4Xjb2u3-VNku5xfZjWsqJwkSw8iCL6PsjmNgjXiMk","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"8e5c1164-4c96-4ff3-b7a7-7a5c5abc41f8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":34,"projectId":10020,"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10536,"iconUrl":"https://architechcro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/34","calendarParams":{"firstDay":0,"date":"2025-04-20T02:24:51+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"01bf55f9-7c3b-34e4-b19d-eaddb68d6d52","appLinkName":"System Confluence","appLinkUrl":"https://architechcro.atlassian.net/wiki","spaceKey":"ASM","spaceName":"Architech Service Management","spaceUrl":"https://architechcro.atlassian.net/wiki/spaces/ASM","isServer":false},"labels":[],"projectKey":"ASM","serviceDeskId":3,"kbLinkDomainURLs":["https://architechcro.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZTVjMTE2NC00Yzk2LTRmZjMtYjdhNy03YTVjNWFiYzQxZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUxMDk4OTEsIm5iZiI6MTc0NTEwODY5MX0.LS4Xjb2u3-VNku5xfZjWsqJwkSw8iCL6PsjmNgjXiMk","targetCollection":"upload-project-10020","endpointUrl":"https://api.media.atlassian.com","clientId":"8e5c1164-4c96-4ff3-b7a7-7a5c5abc41f8","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}